If all the items on your order are in stock, we endeavour to despatch it within 2 to 3 days of you placing the order.

If your order contains some products that have to be made or ordered specially, we will usually wait for ALL your ordered items to be in stock before despatching your entire order. This might typically be 2-3 weeks but could be up to 6 weeks or longer for products that are manufactured in Europe. Most products have a guideline delivery timescale in their description. Please contact us if you would like parts of your order to be despatched as and when they become available. This would attract a separate delivery charge for each delivery.

Delivery charges vary based on your address and the items in the delivery. A typical delivery charge might be £7.50 for a typical mainland UK order. The delivery charge for your Order will be shown during the Checkout process.

Occasionally (usually for non UK sales, furniture sales, or cast iron radiator sales) we cannot determine the delivery charges at point of ordering on the website and you will be charged just for the goods ordered in the website checkout process.   In this situation, we will contact you with a quote for delivery charges before the order is processed and you may cancel the order at that point or pay the quoted delivery charge prior to delivery.

In addition we reserve the right to amend a delivery charge quoted on the website after an Order has been placed, but will always inform you prior to proceeding with the Order.

The Free Delivery Offer applies to orders over £100 to mainland UK only excluding the Scottish Highlands and Islands. This offer also excludes Furniture and Radiators.

If you wish to return Goods to us, then please contact us before sending the Goods. We will issue you with a Returns Tracking Number which you must send with the Goods. We will agree with you a method for the return, for example via Royal Mail or arrange a collection.

If you are a Consumer in the European Union, you can request a Return within 7 days of receiving the Goods and do not have to give a reason for doing so. You will have to pay for the return of the Goods but will receive a refund that includes the cost of the original delivery.

If you receive damaged or faulty Goods then you should arrange the Return to us within 48 hours of your receipt of the Goods. If we confirm when the Goods arrive back with us that they are damaged or faulty, then you will not be liable for the cost of returning the Goods. You will be offered a replacement or refund.

We regret that we cannot accept returns for Special Order items (unless damaged or faulty). A Special Order item is an item that is made specially for you and would typically be any item that is not in stock.

We cannot be held responsible for packages lost or damaged in transit. For your protection if you are returning Goods to us, we recommend that you send your package by Royal Mail Special Delivery.