Holder & Matches

If you wish to return Goods to us, then please contact us before sending the Goods. We will issue you with a Returns Tracking Number which you must send with the Goods. We will agree with you a method for the return, for example via Royal Mail or arrange a collection.

If you are a Consumer in the European Union, you can request a Return within 7 days of receiving the Goods and do not have to give a reason for doing so. You will have to pay for the return of the Goods but will receive a refund that includes the cost of the original delivery.

If you receive damaged or faulty Goods then you should arrange the Return to us within 48 hours of your receipt of the Goods. If we confirm when the Goods arrive back with us that they are damaged or faulty, then you will not be liable for the cost of returning the Goods. You will be offered a replacement or refund.

We regret that we cannot accept returns for Special Order items (unless damaged or faulty). A Special Order item would typically be any item that is not in stock.

We cannot be held responsible for packages lost or damaged in transit. For your protection if you are returning Goods to us, we recommend that you send your package by Royal Mail Special Delivery.