Delivery Information (excluding cast iron radiators and palletized lighting)
We have a hugely diverse product range and can ship all over the world so delivery charges vary by products selected and destination, as follows:
Mainland UK (excl Scottish Highlands)
Orders over £100 and for items less than 1.5m in length have FREE delivery.
Most orders under £100 have a £5 delivery charge (£3 for small items, £7.50 for items over 1 metre, and £15 for items over 1.5m eg curtain poles).
Parcels more than 1.5m in length qualify for FREE shipping if the order value is more than £500.
You can also collect instore for FREE.
Collection from Shop or Locker
You can now choose to have your order delivered to a participating shop or parcel locker if you are in the UK (size permitting) for £3.75 if under £100 and FREE over £100. Once your parcel has arrived, you will receive an email and/or text message with collection details. You have 7 days to collect from a shop or 3 days from a locker. Please ensure that you collect your parcel within the timeframe stated in the notification.
If your parcel is not collected within this period it will be automatically returned to us. In these circumstances, we will treat your order as cancelled and issue a refund for the goods, less the original delivery charge (where applicable) and the cost of return to our warehouse. Failed collection returns are charged at £8 to cover these costs.
Please note that the goods remain at our risk until you have collected them from the shop or locker. Ownership of the goods passes to you once they are collected. If you believe you may be unable to collect your parcel in time, please contact us as soon as possible so that we can assist.
Offshore UK & Scottish Highlands
The price varies by location and product weight and will be between £5 and £18 for standard orders, and up to £41 for oversized items (greater than 1.5m length) - enter your address at the online checkout to see delivery charges.
Europe & Channel Islands
Small items can be sent via a Royal Mail tracked service and will cost between £10 and £25. For larger parcels, you will be offered available shipping carriers when you checkout such as DPD and Fedex. The price for these services will vary depending on the weight and volume of items in your basket and the destination. We will not charge you VAT on your order and you will be invoiced for VAT and possibly customs charges by the postal operator or tax authority in the destination country. Once you have placed all items in your basket, enter your address at the online checkout to see the VAT removed and to choose a delivery option. Note that charges increase if multiple parcels are required. For very large orders we may need to provide you with a custom shipping quote after you place your order - in this case the shipping option will show "Quote Required" on the checkout page. Please note that for all international orders, the price shown is exclusive of all duties and taxes. Any duties and taxes will need to be paid separately by you to the international shipper who will contact you for payment once goods are on their way. Failure to pay in a timely manner may incur additional costs and/or the items being reconsigned back to us.
United States
All U.S. orders are shipped on a Delivered Duty Unpaid (DDU) basis. This means import duties, taxes and carrier clearance fees are not included in our checkout price and are payable by you to the carrier(usually Fedex) before delivery can be made. As a guide, U.S. Customs typically applies duties of around 10%-50% of the order value (varies by product/HS code) plus a small carrier clearance fee (usually $5–$10). Exact amounts are set by U.S. Customs and the carrier. After checkout we send an email with a sample duty table and the option to request a detailed estimate for your exact basket. To allow time for any questions, U.S. orders are held for 48 hours before dispatch. Please ensure duties are paid promptly when contacted by the carrier. Failure to pay may cause delays, additional charges, or the parcel being returned to us. Also note that for very large orders you will only pay for the goods you order and we will quote you for shipping after the checkout process (at which point you may cancel your order if delivery is excessive). The checkout page will say "Quote Required" for the shipping method in this case. If you are at all concerned about receiving a shipping quote and/or the paying of duties and taxes after placing your order then do not proceed to order online and instead contact us via email detailing the items you are interested in and your delivery address. We will obtain a customised shipping quote from a range of trusted carriers and add £10 for packaging, we will also estimate the duties and taxes that will be due. Please note that international shipping is expensive and may be more than the cost of the goods. Also be mindful that you may incur foreign currency transaction charges and be adversely affected by foreign currency fluctuations if you place an order and then decide to cancel. We strongly recommend you contact us via email to get a shipping quote prior to placing your order if the shipping price is not shown at checkout.
Rest of the World (including Canada, Australia etc)
For worldwide destinations we can offer Royal Mail for small packages, and for larger parcels you will be able to choose a Fedex Priority or Economy service. The price for these services will vary depending on the weight and volume of items in your basket and the destination. For very large orders you will only pay for the goods you order and we will quote you for shipping after the checkout process (at which point you may cancel your order if delivery is excessive). The checkout page will say "Quote Required" for the shipping method in this case. If you are at all concerned about receiving a shipping quote after placing your order then do not proceed to order online and instead contact us via email detailing the items you are interested in and your delivery address. We will obtain a customised shipping quote from a range of trusted carriers and add £10 for packaging. Please note that international shipping is expensive and may be more than the cost of the goods. Also be mindful that you may incur foreign currency transaction charges and be adversly affected by foreign currency fluctuations if you place an order and then decide to cancel. We strongly recommend you contact us via email to get a shipping quote prior to placing your order. Please note that for all international orders, the price shown is exclusive of all duties and taxes. Any duties and taxes will need to be paid separately by you to the international shipper who will contact you for payment once goods are on their way. Failure to pay in a timely manner may incur additional costs and/or the items being reconsigned back to us.
Checkout Process
Once you have entered address details on the checkout you will be able to see the delivery options available to you. The vast majority of our UK orders are delivered by DPD, who will contact you after we despatch the goods and give you a one-hour delivery window. You can give them specific delivery instructions at that point or rearrange delivery for FREE. To find out more about this service please visit the DPD Predict website.
In situations where we cannot determine the delivery charges at point of ordering on the website (for very large international orders, cast iron radiator sales and palletized lighting) the shipping method will be stated as "Quote Required". In these circumstances you will only be charged for the goods ordered in the website checkout process and we will contact you after you order with a quote for delivery charges and you may cancel the order at that point or pay the quoted delivery charge prior to delivery. Alternatively, email us detailing the items you are interested in and your delivery address and we will provide a shipping quote directly.
In addition we reserve the right to amend a delivery charge quoted on the website after an order has been placed, but will always inform you prior to proceeding with the order.
When can I expect my delivery?
If all the items on your order are in stock, we endeavour to despatch it within 1-2 days on a next day service to mainland UK. Other destinations will have longer transit times.
If your order contains some products that have to be made or ordered specially, we will usually wait for ALL your ordered items to be in stock before despatching your entire order. This might typically be 2-3 weeks but could be up to 6 weeks or sometimes longer for products that are manufactured in Europe. Most products have a guideline delivery timescale in their description. Please contact us if you would like parts of your order to be despatched as and when they become available. This would attract a separate delivery charge for each delivery.