Testimonials & Customer Feedback
This is just a note to thank Natalie in the Broughtons Sales Department who returned my call yesterday and dealt with my query in a polite, friendly and professional manner.I was very impressed with the excellent service received and I felt that nothing was too much trouble. I am extremely pleased to be receiving the hard-to-find product that will help us complete our house renovation project in Harrogate. I will be more than happy to visit Broughtons website again in the near future with further purchases in mind. Very best regards,
Everything arrived this morning! Thanks to you and the Broughton team for doing such a great job. We can’t quite believe that we placed our first order with you around 1995 after visiting the old shop in Leicester. I think we found out about Broughtons through an advert in one of the period home magazines – not much happening online then! Enjoy the hot weather and keep safe.
Exactly as we had hoped - excellent quality, beautiful brass finish - a timeless elegance and as photographed and described on the website. Ordering was simple and delivery very quick, even with Covid-19 doing it's best to upset plans. We didn't order quite enough and so placed a second order which was as efficient as the first. We are so impressed with this company, this is now our first port of call to order more items to help us restore our 18th Century cottage without breaking the budget.
The perfect light for a courtyard setting, superb quality and very well designed. I looked at many fisherman's lights before settling on this one and wouldn't hesitate in recommending it. Broughtons offers a vast selection, which coupled with the ease of ordering, speedy delivery (even during the Covid 19 lockdown) and careful packaging makes them a pleasure to deal with.
I just wanted to say thank you for your excellent service. I've now bought a reasonable number of items from Broughtons, and I have been absolutely blown away by the quality and the speed of which items are delivered. I'm using the current crisis to work on the house, and this involves restoring a lot of the period features - this is proving to be a welcome distraction. I am grateful that you are continuing to provide a service during this challenging time. Stay safe and keep doing what you're doing - there will hopefully be many more orders from me in the coming weeks!
We'd like to thank you and your company for a great job! The lamp is in our family room and PERFECTLY fits it! Please tell that to everyone who was involved. Now we have a small piece of England in our Moscow apartment :):):)
All round excellence. Great service - ordered one day, arrived the next. The switches are as good as they look on the website and easy to fit. A definite improvement on white plastic and look very classy. Will definitely order more to finish the job!
Great quality, very pleased with the product. Solidly made, great craftsmanship. Works perfectly on our cottage.
How wonderful to receive the lamps today and how very kind of you to arrange it. Thank you so much! The service received from you all has been truly sublime (and almost unheard of in this day and age). I intend to only use Broughton’s in future for my lighting requirements, and will be highly recommending you to all! Hope you all have a wonderful Christmas and New Year!
I would just like to say I was very impressed with the whole experience of my recent purchase from you, very fast delivery and high quality of the product. One of the backing plates was damaged but your very helpful sales assistants arrange for a replacement to be delivered to my place of work the next day so that I was able to finish the job. I will definitely be using you again when the time arises.
I have found Broughtons consistently excellent - both for quality of their stock and the service. I have replaced all the handles in my arts and crafts home with Stonebridge Penny End handles of various sizes (mostly 8 and 6 inch) and they look beautiful. They are really good quality. All deliveries arrived on time (very accurate information about stock levels and lead times) & very well packaged. Highly recommended. (I also found Broughtons very helpful when contacted for info).
I have used Broughtons for various project (private not commercial) and they have never disappointed me. The quality is excellent and feels nice and heavy! Would strongly recommend.
I was very impressed by the excellent customer service and communication regarding my order. Delivery was speedy to the US. The product is well made and I look forward to shopping with you in the future. Thank you.
Thanks for your email. I just love everything about your shop! The range of products is fantastic and the products are of such quality. Friends who were with us as I was fitting the door handle for example were totally impressed by the weight and finish - perfect for our period cottage.
Very impressed the high quality of the brass and manufacturing of the grilles. Rare to find such quality these days at reasonable prices. Many Thanks,
Thank you for an exceptional, friendly and rapid service. A small order, but easily found on the website and which corresponded exactly to my requirements. Although, as stated above, this was a small order, the hinges were to replace those lost in renovation of a piece of furniture that holds great sentimental value for me. Thanks again Broughtons, a company to be thoroughly recommended!
I would highly recommend Broughtons. It would have been so difficult to do business from abroad if you and your company hadn’t been so accommodating that’s why I’m truly appreciative. Your products are of excellent quality and this has made my choices easier whilst renovating our home built in 1768. I thank you from the bottom of my heart!
I want to thank you for your excellent service in my time of need! letter box ordered and within 48hours delivered and on the door - superb....many thanks.
Apologies, but for some reason I'm unable to login due to a strange technical error. However, if of any value, my feedback is that the products I have purchased from you, on both occasions, are of a high quality & finish and that I will be recommending you to friends and family.
The finger plates are wonderful, thank you. As we restore each room in our new home, I'm sure we'll be ordering some more. Many thanks for such a lovely product and for your efficient service.
Thank you for your email and I’ve already sent a 5-star review via Google as they contacted me the other day. Please excuse this blurry image but as you can see the product is installed and at last I have ventilation behind the wainscotting, which should have been done 20 years ago. I mis-measured slightly so the vent is a bit asymmetric but no-one notices and it’s great to have a nice-looking vent in the hallway. I would certainly re-order from Broughtons of Leicester again as it was an Old School experience, entirely in a good way!
II wanted to say how pleased we are with the finger plates we ordered. Apart from being a thing of beauty they are solid, well made and extremely classy. They arrived very quickly. Thank you & would be very happy to recommend your site & products to friends
I am more than pleased with the product and the service received. It was well packaged and withstood the journey to New Zealand. When it arrived it was in excellent condition however there was a piece missing, this hopefully had been rectified and the piece is on its way. Everyone I have dealt with has been very helpful. Would certainly recommend them.
Dear all at Broughtons
Just to say thank you for the prompt delivery of the cabin hooks ordered yesterday, that arrived safely this morning. The purchasing process, the knowledge of items, and overall customer care was excellent and I will certainly be using you again.
Just an email to say what a truly efficient company you are! Many thanks for the quick delivery and fixing a wrong order – again so quickly and efficiently! A really well designed and easy to use web site – not so common now when the IT department seems so often to change a perfectly good web site into a flashy and unusable one! Many thanks to all involved.
It took a little time to find a set of door handles, but staff were very helpful and the handles I bought are perfect and high quality
Thank you. I must say that your customer service as a company is exceptional. Please pass on my thanks to Natalie also.
You guys are the best I am all about customer service and getting back with people, even though it mught be a long delay, and I really appreciate and thank you for that. I appreciate you trying, just keep me posted, and as I said previously I will be ordering kitchen knobs, handles, and built in dining room cabinet handles/knobs as well, love your products. Only wish more companies were like you, with service. Have a wonderful day.
Can I just say that using your company for purchase is a pleasure. From an external point of view all we see is a totally professional business that operates impeccably. Website / Communication / delivery is excellent and of course your product range is superb! (We have now been buying from you since 2011 and will continue to do so).
Please pass on my sentiments to all involved and have a great Bank Holiday weekend!
I have bought may items from Broughtons over the years and have been delighted with each and every one. Service is second to none with prompt phone assistance and advice and delivery is always quick. Good old fashioned service and quality but with an easy to use modern website - heaven! I can't recommend this company highly enough!
Just to say that the door handles arrived within DPD's appointed hour and I should like to thank you for the excellent service provided by Broughtons. Your online ordering system is very straightforward to use and the delivery set-up second to none. Most grateful,
I just wanted to congratulate your company for providing great customer service when I enquired whether you could help me to find replacement end caps for the Portiere door rod. Customer service seems to be a dieing art these days and it is great to experience a company where a request for a spare part is no trouble. Thank you once again - especially to the gent who initially took my call and later to Gill who called me back. Excellent service - I will have no hesitation to use or to recommend you to friends and family. Thank you.
Thank you for the door knobs. Really pleased with them and great service. Packaged with care and considerate, consumer-friendly delivery. Will recommend you to others.
Just to say that I’m thrilled with my door latch and oval knobs. I wanted something different for this particular door and I was very pleased to see it on your website. It is not fitted yet, but the quality looks first class. Thank you, I will be shopping from you again!
Both Beautiful & high quality lights, they look perfect and I would highly recommend them and your company. I would not hesitate to use this company again. It's has old fashioned values a rarity these days with contemporary lighting and outstanding customer service.
Margaret from Sheffield
Thank you for offering the opportunity to review the products I bought. I don't usually do surveys/reviews but in this instance I would like to say that all the items I bought were excellent quality and as good as I had hoped. Buying on line can be difficult because one is never sure of the standard of the materials used. Broughtons did not let me down and I will be back for one or two more things that I need and would recommend you to others. (Your review page requires log-in process etc. which is too complicated and too time consuming so I hope that this comment will surface)
Our purchase was fantastic, we meant to write especially to thank you. Absolutely the best experience, we were so grateful to receive a package of extra screws, after we lost some. We are doing a large project over several years and will be back every time for more hardware. Loyal customers!!
All the best to all you folks for Christmas and New Year!
Irina from Sussex
We have bought several consignments from you and each one has proved trouble free and prompt delivery. Quality of goods excellent. I would recommend you to anyone. We will be in touch again soon as we are certain to need more door furniture snd light fittings etc
Many many thanks
Thank you. Delivery received safely yesterday, despite the weather! You have been very been very helpful in dealing with the order and its delivery. I will review the items as I assemble the poles.
I have recently purchased English Brass door furniture.I am thrilled with the quality of the products and my front door looks superb. The conversations that I had with your staff gave me the confidence to place an order.
Hi, The handles arrived in perfect condition. The quality is first rate and your help was awesome. Thank you so much for being there. I am sure we will be dealing with you again. Warmest regards again.
Alan, New Zealand
We are delighted with our purchase and the efficient timely delivery. many thanks,
Great Service. The light fitting is excellent quality. Will be pride of place above the Arched door in France.
I purchased a number of Anvil window products for my shop conversion. The delivery was swift and the customer service was second to none. The prices were very competitive.I am very happy with their service and will happily recommend their company. I would use them again.
Barbara from Richmond North Yorkshire
Thanks, We were very happy with the product and the service.
I just wanted to say how pleased I am with the Dereve Imperial wind-up doorbell and the round bell push in polished nickel which I recently bought from you. The bell push looks beautiful on my front door, and the sound of the wind-up bell is so much nicer than the tinny, annoying tunes that you find on electric and battery operated doorbells these days. I'd also like to thank Roger Broughton for all his help in ensuring that the bell press and the doorbell worked well together. Many thanks again.
Hello I ordered what I needed for a wired door bell from yourselves. All of the order arrived in a timely manner. Customer service was superb as was the quality of the items on the order. Thank you for such great service. Rare these days!
The product has been fitted and working well so far. We are very pleased with it and also with the service. Your staff were unfailingly polite, cheerful and helpful and sorted problems promptly and efficiently. Thank you.
Just a note to say how delighted I am with the service you have provided me with. I had purchased 4 x Saxon 2L Wall Lights and found one of them to be faulty. Having spoken to one of your sales team as soon as this became evident, I was told that a courier would collect the faulty unit within a few days. This would then be taken to your workshops for repair or replacement, then returned to me, again by courier, which it duly was, at no cost to myself. I have, at long last (blame Christmas and adorable Grandchildren!), fitted it this morning and of course it works perfectly. The service provided by Broughtons was first class, being polite, efficient and extremely professional. How comforting to know that this level of service still exists! Many thanks,
I should like to thank your on-line customer service team and your suppliers for providing what can only be described as outstanding service. On Monday I was attempting to locate a Gentry small hall lantern for fitting by my electrician on Friday and spoke to Natalie. She stated that you did not have one in stock but informed me that she would contact your suppliers and see if they could supply me directly. She took my telephone number and in some minutes confirmed that she had spoken to your suppliers and they could meet my deadline providing I ordered immediately, which I did. As you can see from my address I do not live locally and was therefore very surprised when a courier knocked on my door at lunchtime today with my lamp, a truly exceptional service for which I am very grateful. Would you therefore please pass on my thanks to Natalie and your suppliers.
Delighted with the new letterbox. (As is my postman, because it takes A4 size mail). It was delivered promptly, and all measurements were as specified. Looks great on my newly painted front door.
I am delighted with my knocker. I run a B&B and when my door bell failed this summer I had a few upset guests at the door, hence my need to have a knocker in a hurry. As soon as it was in place the bell worked and the only time I have heard the knocker was 3 weeks ago in the middle of the night - a guest who had forgotten his key. And it is a good loud one as it takes a lot to wake me up.
Hello there I don't think I set up an account so I can't log in to leave feedback but I was very impressed with your service. The handles came the day after ordering, beautifully packaged and we're delighted with them. I'll be ordering more when we get further along our decorating programme!
Re purchase of 6802/6808 Real Bakelite Door Knobs Mottled brown. Thanks for your follow up email. I am thrilled with the purchase. They look great, so pleased with the way they look. I could not be happier with them. Thank you so much for the product and quick delivery.
I can't get logged in, so please accept this as feedback. The door handles are excellent - their quality and finish is a good match with those on the other internal doors in the property we have had extended - these two pairs were for the extension. Delivery prompt also. Thanks very much for your service - I'd not hesitate to buy from you again
Thank you for swift action. I am sorry about the return but just the one item enabled me to repair the existing handles on my wardrobe. You will definitely be my first port of call should I need any further items. I will also recommend you to friends.
Thank you Broughtons! It's been very difficult to find those special switches - they are going into a lighthouse, so we don't want to walk all the way down 7 stories just to turn off the lights!
I just wanted to say thank you to the kind lady in Customer Services/Sales who helped to fast-track my order last week (#1462444547) to ensure I got it in time for the carpenter coming at the weekend. I really appreciated your help and personal touch and that, together with the fantastic quality products you sell, is why I return to Broughtons. Thank you
Very happy. The shade arrived quickly, well packaged. Ordering online was much easier than driving all the way over to the shop, although I do love visiting the shop. Thank you.
Thank you. Delighted with my purchase which is now adorning my front door! The Doctor Door Knocker in Satin Chrome is well made and finished.
Dear Broughtons, Re the Bulldog Door Knocker. Just want to say a big thank you for dispatching this in good time (apologies for not responding sooner) and so securely wrapped. The item was exactly as I anticipated: a good weight, of solid construction and easy to fit and to top it all it looks great on our newly painted blue door. Thanks again for a great service.
I just wanted to inform you that the lion’s head door knocker has arrived on Thursday, May 28. It is beautiful, handsome and gorgeous. I was so thrilled to receive it and I just could not believe that it got here so quickly. The new front door that I ordered was ordered way before the door knocker and the door knocker came across the ocean, across borders, went through postal zones and got here before the door which is made here in the United States. This door knocker is a real jewel. It is a good size, excellent quality, and it is heavy. I would like to thank you again for helping me through all the problems I had in getting this order to go through. You are a kind and helpful person and a real asset to Broughtons.
Sharon Daniels (USA)
I only came in to pick up a door (a very cheap, beautiful and sturdy door) and I left with ideas and having to remortgage my house! Why? Because there were so many wonderful high quality item on sale that I could resist! British made, hand finished there in the premises and sold by people staff that are approachable and genuinely helpful. P.s. My house now looks a whole lot better thanks to Broughton's
Just wanted to thank you for our order. We have only just opened the boxes at the weekend and are very pleased with the quality and value for money. The order was also extremely well packed and arrived by next day courier. Will check out your website again when we need something else. Many thanks
Bridget and Dave Johnson
This morning I received my order, 23227, and from placing the order yesterday to its delivery today, things went very well indeed. This is my first order with you, and I am never going to be a massive spender, but I placed the order yesterday and it arrive this morning as I woke up. My congratulations to all the people involved. All these little actions, from paperwork , to picking, to packaging, to delivery, had to have conscientious staff doing there job well. Recently I have had terrible ‘real’ problems with xxxxxxxxxxx, so I thought I better comment when things went well. Hoping this letter finds someone who played a part in my order, and you send a copy to your boss.
Thank you so much for sending me the image of the dome switch. What can I say other than WOW! They are truly beautiful and are simply perfect for the room where they are going to be installed. You truly are masters of your craft and it is so lovely to deal with a company who takes such pride and passion in the reproduction of period items, and the detailed workmanship that goes into the production of such items. Thank you so much for your brilliant efforts...without doubt I will be dealing with you again, and and as an interior designer I would not hesitate to order anything from Broughtons, or recommend you to clients.
I have just taken delivery of the order and all is fine. The shades are just what we wanted, they are great. Thanks again for all your help its a pleasure dealing with firms like yours.
Many thanks for the incredibly fast delivery - already here by 10 am the next day - and exactly as you described. Just what I need. I would happily recommend your company & website to others.
The grid arrived. Many thanks. I will give it to the electrician next time he is here. As I said; I have had a very pleasurable experience with you and your staff. The products are first rate, the service is second to none and prices were great. Wish we were in the UK and could use you more often. All the best and hope we can use you again
Dan, NSW Australia
Customer service par excellence - I am very impressed and very grateful. Thank you. It arrived on Wednesday and was fitted successfully yesterday - looks fabulous. Thank you so much for your help: I'm telling all my friends and the tradesmen here too. Superb service - you will be my first choice for any future requirements.
Thank you for the safe delivery of my light fitting and shade – and for taking the trouble to check the fitting beforehand. I wish everyone had the customer service you provide.
Thank you. The package has arrived and the lights look lovely. I'm so glad i found your website. I'd also like to add that the package arrived quickly. It was very securely packaged, protecting the fragile glass shades inside. A super service.
Mrs J Davidson
Received my order and it was fitted over the weekend: the quality is LOVELY and we're absolutely delighted with the window furniture. Fantastic quality brassware that will last and looks and feels wonderful. Worth every penny. THANK YOU
Thank you for arranging the re threading of the locking pins which I received back this afternoon. They now work very well and look so much better on the stays. The very short time that it has taken to carry out the alterarations and return them to me is amazing and is a credit to you and your team at Broughtons.
Mr K Sargent Lincolnshire
Just a note to thank you for getting the lights delivered in time to get to France, they are now installed and look really great, we're very pleased with them. thanks again
Mrs A Patterson France
Just to let you know the door hardware I ordered arrived yesterday. Thanks so much again for the super quick service, it's really appreciated - now I can have my new doors installed this weekend! Further the quality of the components is outstanding - I'll absolutely be shopping with you again!! Have a great weekend.
Mr A Bacon Merseyside
Thank you so much for antiquing the handle so quickly and not charging us for this service. We truly have had an amazing service from your company (and particularly from yourself) and would be delighted to recommend you and the company to others at any time. Do call in and see the house that Broughton brassed up in you are in the area! With best wishes
Dr D Rogers Oxfordshire
Just to let you know that the knob arrived this morning and the other half is at this very moment fixing it to our back door. Lovely style, thank you for your prompt efficient service.
The package arrived in perfect condition exactly on time as stated. I ordered it on Saturday and it arrived on Tuesday - what an excellent service (and a great price!) Thanks so much
The handrail brackets arrived safely, thank you. They are absolutely superb quality and only a couple of pounds extra each compared to the cheap and nasty looking, shiny, lacquered, ‘brass effect’ ones from Homebase. No competition. Many thanks.
Mr Simmonds West Sussex UK
Replacement shades arrived today as you said, such great customer service from Broughtons , and from you in particular, thanks so much. Have already recommended your company. Regards
Jacqueline Williams Suffolk UK
Dear Broughtons, I just wanted to drop you a line and say how great I think your service is. We found your details in one of the property books a couple of years ago and for us Leicester is a good couple of hours drive away. We made the journey, looked round the store which was fantastic, had lunch which did not disappoint & came away finding handles and hinges we both liked, quite a remarkable feat really. You then assisted with sending hinges to the people who were making the doors, so that I could confirm all was going to be suitable, everything has arrived within the time lines we were advised. A couple of weeks ago we ordered another handle and hinges, and the service was just as good.My only disappointment is that we have now run out of handles to purchase! It has been great dealing with your company, everyone we have spoken to have been efficient and courteous. It has always felt that you have respected our business, something other stores need to have a lesson in. Once again thank you for the excellent service. Kind regards,
Mrs Hobbs Hampshire UK
Dear Jane, The chandelier and gothic lights and dolly switches have arrived and I am THRILLED to have them - they are all lovely and quite perfect. Thank you so much for making this happen - I'm quite sure it would not have without your attention and diligence! Kind regards,
Debra S (USA) Edinburgh Property
Thank you all so much for your help with my order. It's a treat to deal with such an efficient, knowledgeable and friendly company. The handles look fabulous by the way
Miss Garrett. Hertfordshire UK
Hi Steve, I received the hinges today. Top quality. Very happy. Thanks.
Peter O'Meara, Moonee Ponds,Victoria, Australia