Please allow Up To 1 Week for this item to be delivered. This is an estimate based on our experience and should be used as a guide. It may take more or less time than this.

If you order before 2pm Monday to Friday, and the items ordered are all in stock, we will usually be able to despatch the same day for next working day delivery (to mainland UK).

If your order contains some products that have to be made or ordered specially, we will usually wait for all your ordered items to be in stock before despatch. Please contact us if you would like parts of your order to be despatched as and when they become available. This would attract a separate delivery charge for each delivery.

Delivery charges vary based on your address and the items in the delivery:

For Mainland UK (excluding Scottish Highlands) orders over £100 have FREE delivery (excludes radiators, stoves and palletized lighting) and most orders under £100 have a £5 delivery charge (£3 for small items and £7.50 for items over 1 metre such as espagnolette bolts and curtain poles).

For Offshore UK, the Scottish Highlands, Europe and the Rest of the World, please click here for more information.

During the checkout process you will be able to choose a delivery method suitable for your items and see the corresponding delivery charge, and you can also collect instore for FREE. Once despatched by us, our delivery partners DPD (if chosen) will contact you with a one-hour delivery window. You can give them specific delivery instructions or rearrange delivery for FREE. To find out more about this service please visit the DPD Predict website.

If you are a retail customer in the EU then when we send you your Goods you will also receive a delivery/returns note (as well as your receipt). Full instructions on how to return the Goods to us are on the delivery/returns note. You have 14 days from date of receipt to return Goods to us and do not have to give a reason for doing so. You will have to pay for the return of the Goods but will receive a refund that includes the cost of the original delivery. You can either organize the return yourself (getting proof of postage) or (mainland UK only) we can arrange a collection via our courier (at a charge of £15 per parcel).

If you are NOT a retail customer or you are outside of the EU then you will not be able to return goods to us unless they are faulty.

If you receive damaged or faulty Goods then you should contact us to arrange the return within 48 hours of your receipt of the Goods. If we confirm when the Goods arrive back with us that they are damaged or faulty, then you will not be liable for the cost of returning the Goods. You will be offered a replacement or refund.

We regret that we cannot accept returns for Special Order items (unless damaged or faulty). A Special Order item would typically be any item that is not in stock.

We cannot be held responsible for packages lost, delayed or damaged in transit. For your protection if you are returning Goods to us, we recommend that you send your package by Royal Mail Special Delivery.